Antigua State College Refund Policy
This policy applies to past Students, current Students and Applicants, their Authorised Representatives and/or Official Sponsors seeking a refund of Student Fees. The Refund of Student Fees Policy applies to all Tuition Fees, Student Contribution Amounts and Course Money received by the College, or a third party acting under contract on behalf of the College, and applies equally to Monies received either directly or indirectly from the Student.
The Antigua State College will:
Ensure this Refund of Student Fees Policy is publicly available to all Students and Applicants.
Ensure Students have an option to leave credit balances on their Student Account to be applied against future liabilities the Student may incur with the College.
Grounds for a Refund and Establishing the Amount to be Refunded
Tuition Fees and/or Student Contribution Amounts
A Student is entitled to a refund of Tuition Fees and/or upfront Student Contribution Amounts under the following circumstances:
A Student, who withdraws their Enrolment in a Course before the last date to drop Courses in that Teaching Period (Census Date), is eligible for a reversal of Student Fees and a full refund of Monies paid upfront for that Course.
The offer of a place to a Student is withdrawn by the College or the College is unable to provide the Course or the Program. The Student is entitled to a full refund of Monies paid in advance for the Course or for Courses in that Program.
A Student fails to meet program progression rules in accordance with the Academic Standing, Progression and Exclusion Procedure and is not permitted to re-enrol. The Student is entitled to a full refund of Tuition Fees and/or upfront Student Contribution Amounts paid in advance of provision of Notice of Exclusion.
Withdrawal due to Special Circumstances in accordance with the Assessment of Special Circumstances Procedure.
Where the College gives a partial refund to a Student, their Authorised Representative or an Official Sponsor, the College will provide a statement on the method of calculation of the amount, including any fees and/or charges deducted.
Where an offer to an student was made on the basis of fraudulent documents or incomplete or incorrect disclosure, the College reserves the right to subtract amounts from Course Money as detailed by legislation.
No Refund – Tuition Fees and/or Student Contribution Amounts
Where a Student withdraws from a Course after the last date to drop Courses in that Teaching Period, and the withdrawal is not subject to Special Circumstances, a Student, their Authorised Representative or Official Sponsor will not be eligible for a refund of Tuition Fees or Student Contribution Amount for that Course.
Refund of Miscellaneous Student Fees, Fines and Charges
A Student may be entitled to a full or partial refund of a College administrative fee, fine or charge where the service was not provided or the fee, fine or charge has been reversed. Requests for refunds of Miscellaneous Student Fees, Fines and Charges will, in the first instance, be addressed to the department or faculty that imposed the fee, fine or charge. Successful requests for refunds will be forwarded to Financial Services for processing. If a refund request is unsuccessful a Notice will be provided to the Student, providing details of the Decision.
Refund Payment Methods
The College will apply the following methods of refund:
Where the original Monies were received by the College via a current credit card the refund will be credited back against the originating credit card.
Where the original Monies were received by the College via cash, cheque, money order, debit card, international bank transfer or international bank draft, the refund will be via a bank transfer, as appropriate.
Exceptions to these methods must be approved in writing by the Bursar
It is not permissible to transfer Monies directly from a Student’s Account to that of another Student.
Refund Currency and Bank Charges
All credit card/debit card refunds will be processed in EC Dollars.
Where a Student or their Authorised Representative indicates a preferred currency other than EC Dollars, the College will convert the EC Dollars equivalent on the day of transfer, at the rate offered by the College’s supplier of foreign currency. The Student accepts this rate of conversion by their signature on the refund application form.
Where the College is unable to transfer EC Dollars or the Student or their Authorised Representative’s preferred currency to the country due to international banking limitations or where the cost of the transfer would result in excessive international bank charges for either party, the College will select the most appropriate foreign currency. The Student or their Authorised Representative accepts this currency by their signature on their refund application.
The College will carry all bank charges or deductions imposed by the actions of the bankers engaged by the College to make the refund payment or transfer including the College’s nominated supplier of foreign currency.
Review of Decision
A Student, their Authorised Representative or an Official Sponsor may request a Review of Decision in relation to a Student Fee refund where the Student or an Official Sponsor considers that the College has not assessed or processed the refund request in accordance with this Policy, or not all relevant information was taken into account when the refund was assessed.
Where a Student agrees to the terms of this Policy, such agreement, and the availability of Complaints, Appeals and Review of Decision processes, does not remove the right of the Student.